Payment terms

Current plan and token top-up prices are shown on the pricing page and in checkout before purchase. The user should review the selected plan, billing cycle, total price, tax information, renewal terms, and token allocation before confirming a payment.

Prices, plan limits, model availability, token costs, and feature limits may change over time. Changes do not affect a completed purchase unless the user changes, renews, or upgrades the plan under the displayed terms.

For purchases made directly from LLC "GIVON AI", it is the seller of record. Card payments use a secure form provided by the applicable payment partner.

The service does not store full card numbers. Available payment methods and payment authentication may be controlled by payment partners and the user's card or bank provider.

Subscription plans may renew every 1, 3, 6, or 12 months depending on the option selected before purchase. Renewal terms, renewal date, billing period, and price are displayed before checkout confirmation.

The user can cancel renewal before the next billing date. Cancellation stops future renewal charges but normally leaves the paid access period active until the end of that period.

If a 3-, 6-, or 12-month plan shows an equivalent monthly price, that amount is informational only. The selected multi-month plan is charged upfront for the full billing period.

Tokens are internal service units used to run generation, editing, media processing, and export tasks inside Givon AI. Tokens are not money, stored value, securities, or transferable external credits.

Token top-ups are one-time digital purchases unless a separate recurring top-up feature is clearly offered and accepted in the future. Token usage may depend on the selected model, generation mode, input media, output format, duration, and provider cost.

Unused tokens remain on the account and do not expire. Tokens allocated by a plan, purchased top-up tokens, gift tokens, and promotional bonuses form one balance that can be used for services without an active subscription, including after expiry or cancellation. An active subscription determines new plan token allocations and access to plan features.

Refunds, chargebacks, fraud, abuse, payment reversal, or serious terms violations may reduce, freeze, or revoke related plan access, unused tokens, bonuses, or generated-output access where appropriate.

The service provides digital access through the website and application. After payment is confirmed, the account receives access to the selected plan, subscription period, or token top-up. No physical goods are shipped.

If access is not delivered after a successful payment, the user should contact support with the account email, the order or transaction details, purchase date, and selected plan or top-up.

If a payment fails, is cancelled, is reversed, or cannot be verified, plan access and tokens may not be activated. If a payment is later reversed or refunded, the corresponding digital access, unused tokens, or related bonuses may be removed or adjusted.

Users should contact support if they believe a payment was completed but access was not applied to the account.

Cancellation and refund rules are described in the Refund policy. Approved refunds are returned through the original payment method by the seller of record or its payment partner. Refund timing may depend on the payment method, the user's bank, and payment-system rules.

For payment, subscription, cancellation, invoice, delivery, or refund questions, email support@givon.ai.