Refund policy

Payments made through Paddle Checkout are processed by Paddle as Merchant of Record. Paddle may handle payment collection, tax, receipts, payment-related buyer support, chargebacks, returns, and refunds.

Users can contact support at support@givon.ai or use Paddle buyer support channels shown in checkout receipts.

The service provides digital access to an AI content workspace. After payment is confirmed, the account receives access to the selected plan or token top-up. No physical goods are shipped.

If access is not delivered after a successful payment, contact support with the account email and Paddle order or transaction details.

Users may cancel subscription renewal before the next billing date. Cancellation stops future renewals. The paid billing period normally remains active until the end of that period.

Cancelling a subscription does not automatically refund the current period. Refunds are reviewed under this policy, Paddle buyer terms, and applicable consumer law.

Users may request a refund within 30 days after an initial subscription purchase, subscription renewal, or token top-up purchase. Requests should include the account email, purchase date, plan or top-up name, and Paddle order or transaction ID when available.

Paddle may process approved refunds back to the original payment method. Refund timing may depend on the payment method, bank, and Paddle processing rules.

• the paid service was not delivered or could not be accessed after payment;
• the user was charged in error or duplicate billing occurred;
• the user cancelled renewal but was still charged due to a service-side issue;
• the product materially failed to work as described and support could not resolve it;
• the refund is required by applicable law or Paddle buyer terms.

Token top-up refunds are generally easier to approve when the purchased tokens have not been used. If tokens have been spent on AI generation, editing, media processing, or exports, the refund may be refused or reduced to account for consumed digital service costs.

If a refund is approved, related plan access, unused tokens, promotional bonuses, or generated-output access may be reduced, frozen, or revoked where appropriate.

• requests made outside the refund request window, unless required by law;
• accounts suspended for fraud, abuse, illegal activity, or serious terms violations;
• usage where substantial tokens or digital services have already been consumed;
• failure to cancel before renewal when the renewal terms were clearly shown;
• content results that were published, delivered to clients, monetized, or exported extensively.

Email support@givon.ai with the account email, order ID, transaction date, plan or token top-up, and a short explanation of the issue.

For payment-specific questions, users may also contact Paddle through the buyer support links shown in the Paddle receipt.

This refund policy should be read together with the Terms of service and Privacy policy.