Privacy policy

Privacy, account, and data requests for Givon AI can be sent to support@givon.ai.

• account data such as email address, login identifiers, and authentication events;
• billing data such as checkout identifiers, plan, status, amount, and refund status;
• project content such as prompts, images, videos, audio, references, captions, generated media, and exported files;
• technical data such as IP address, device and browser information, cookies, logs, session events, and security signals;
• support data such as messages, attachments, request history, and issue resolution.

• to create and secure user accounts;
• to provide AI generation, editing, storage, preview, and export features;
• to process subscriptions, payments, cancellations, refunds, and billing support;
• to respond to support requests and product questions;
• to prevent abuse, fraud, payment misuse, and unauthorized access;
• to monitor product quality, fix bugs, and improve the service;
• to comply with legal, tax, accounting, and payment obligations.

Payments made through Paddle Checkout are processed by Paddle as Merchant of Record. Paddle may process buyer identity, payment, tax, invoice, subscription, cancellation, and refund data under its own buyer terms and privacy notices.

The service does not store full card numbers. Payment method availability, receipts, taxes, chargebacks, and payment-related buyer support may be handled by Paddle.

Data may be shared with service providers only as needed to run the platform, including hosting providers, storage providers, email and support tools, analytics and security tools, payment processors, and AI model or media processing providers.

AI generation requests may require sending prompts, uploaded materials, references, or derived project data to third-party AI providers so they can process the requested output.

Some infrastructure, payment, support, analytics, or AI providers may process information outside the user's country. When this is needed, data is transferred for the purposes described in this policy and limited to what is reasonably required for the service.

The website and application may use cookies and similar technologies for authentication, security, remembering preferences, referral attribution, analytics, checkout continuity, and product reliability.

Users can restrict cookies in browser settings, but some account, checkout, or editor features may stop working correctly.

Information is kept only as long as reasonably needed for account access, project storage, service delivery, support, security, legal compliance, accounting, dispute handling, and fraud prevention.

Users may request account or data deletion by contacting support. Some records may need to be retained where required for legal, tax, security, refund, or dispute reasons.

The service uses technical and organizational safeguards such as access controls, encrypted transport, logging, backups, and operational security practices. No online service can guarantee absolute security, but reasonable steps are taken to protect user data.

Depending on applicable law, users may request access, correction, deletion, restriction, portability, or objection to certain processing. Requests can be sent to support@givon.ai.

This policy may be updated when the product, checkout provider, AI provider stack, legal requirements, or data practices change. The current version is published on this page.